– Built using a proven reference architecture, get up and running within 3 weeks
– Customise the architecture in iterations based on workloads
– Get an SLA for your cluster and focus on your business applications
– Your team has access to all machines at all times
– Integrate with your monitoring systems
– When you’re ready, we will hand over the keys
What Hadoop Managed Services provides
Layer4 offers multiple support plans priced per-machine-per-month or, for large volume and clouds with dynamic scale, we offer per-region pricing with flexible node ranges.
|Price per node||from 200€/month/node||from 500€/month/node||from 800€/month/node|
|Term||1 Year||1 Year||1 Year|
|Named Support Contacts||*|
Availability & Response Times
|Access||Phone and Web||Phone and Web||Phone and Web|
|Hours of direct support **||8 x 5||24 x 7||24 x 7|
|Severity 1 Response ***||1 Business Day||4 Hours||1 Hour|
|Severity 2 Response ***||2 Business Days||8 Hours||4 Hours|
|Severity 3 Response ***||3 Business Days||1 Business Day||8 Hours|
|Severity 4 Response ***||5 Business Week||2 Business Days||1 Business Day|
Support Services Provided
|Customer Support Portal|
|Advanced diagnosis (installation, configuration, performance issues…)|
|Core (Apache HDFS, Apache YARN, Apache MAPREDUCE)|
Minimum of 12 nodes
* Depending on size of cluster
** Excludes Layer4 Holidays
*** Initial response time
Severity 1, Critical: Production system is down or severely impacted such that routine operation is impossible
Severity 2, High: Production issue where the system is functioning but in degraded or restricted capacity
Severity 3, Medium: Production issue where minor functionality is impacted or a development issue
Severity 4, Low: Request for information with no impact to business operations
Business hours are defined as 8am to 6pm Monday – Friday (local time based on Paris), excluding Layer4 holidays.
Need Apache Solr, Apache Hawq, Apache Zeppelin or Apache Nifi? We can manage a wide range of services for you.
Hadoop success is mostly about operations. But Hadoop is hard, really. In production, it can quickly be a nightmare for your IT team: job failures, hardware headaches, relentless software updates, never-ending search for more Hadoop operations people… Building an Hadoop cluster requires domain expertise, cloud know-how, and detailed platform knowledge. Layer4 is helping organisations get the most out of their Hadoop deployments: we operate the Hadoop part, you run your apps. The real benefit of Hadoop is the ability to focus exclusively on your business, the things that differentiate you.
Infrastructure-as-a-service providers like Amazon EMR and Microsoft Azure HD leave you to run everything yourself, with a lot of headaches and hair-raising surprise costs at the end of the month.
No. Hadoop Managed Services manages security, installation, configuration, or monitoring, but does not manage applications.
Hadoop Managed Services currently supports any Linux OS (Red Hat Enterprise, Ubuntu, Amazon Linux…). We do not support Microsoft Windows Server based deployment.
Yes, Hadoop Managed Services focuses on managing operations, no matter the platform.
Currently Hadoop Managed Services provides support in french and in english.